SENIOR TECHNICAL MANAGER AND INFRASTRUCTURE ARCHITECT
Hands-on leader combining technical expertise with commercial awareness and a strong sense of client priorities. Experienced with regulated and compliance-driven data environments in Europe, Asia-Pacific and North America. Industry experience supporting financial services; architecture, engineering and construction (AEC); energy and mining; industrial facility automation (BAS/BMS); and commercial horticulture.
• 15+ years client-facing service management
• 15+ years senior technical operations and projects
• 10+ years value-added reseller (VAR) product development
• 5+ years senior leadership team (SLT) and business development
• Private, public and nonprofit/third sector experience
• High-value industry credentials offering licensing and support benefits
• Canadian-Australian dual national with right to work in the UK (ILR)
• Full UK Driving License with own vehicle
BUSINESS AND LEADERSHIP SKILLS
Business Development: Vendor-accredited partner programmes; Value-added managed services; Defining target markets and product USPs
Sales and New Business: Presales audits; Proposal writing and solutions architecture (HLD/LLD); Partner (ISV) and reseller licensing (CSP/SPLA)
Technical Leadership: Development of operational standards (QA/QC); Client-facing critical support and incident management; Supplier and stakeholder engagement; Service desk management; IT modernisation and transformation; Project management (PRINCE2 Agile-certified)
People Ops: Recruitment, interviews and selection; Coaching and performance reviews; Team professional development and certification
INDUSTRY CERTIFICATIONS
Comprehensive list of 25+ certifications available on LinkedIn, with electronic transcripts available from major vendors.
• Microsoft MCSE: Cloud Platform and Infrastructure
• Microsoft MCSE: Private Cloud
• Microsoft MCSE: Server Infrastructure
• Microsoft Specialist: Azure Infrastructure Solutions
• Cisco CCNA: Routing and Switching
• Dell EMC Partner Program (Client Solutions)
• Veeam Technical Sales Professional
• VMware Technical Sales Professional
• AXELOS PRINCE2 Agile Foundation
